Refund policy
Refund Policy
Your satisfaction is our priority. We offer a hassle-free 30-day refund guarantee for all purchases made at Flytex.
Refund Eligibility
To qualify for a refund, the following conditions must be met:
- The refund request must be submitted within 30 days from the date of purchase
- Products must be unused, unworn, and in original condition
- All original packaging and tags must be intact
- Items must include all accessories and documentation that came with them
Non-Refundable Items
The following items are not eligible for refunds:
- Custom or personalized products
- Items showing signs of wear, damage, or misuse
- Products purchased during final sale events
- Items without proof of purchase or valid order number
Refund Process
To initiate a refund:
- Contact our support team at supportflytex@gmail.com with your order number and reason for return
- Provide clear photos of the product and packaging if requested
- Await approval and shipping instructions
- Ship the item back at your own expense to the address provided
- Once we receive and inspect your return, refunds will be processed within 5-7 business days
Refund Method
Refunds will be credited to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
Exceptions
Flytex reserves the right to deny refunds for items that do not meet our refund policy requirements. Final sale items and clearance products are not eligible for refunds.
Questions?
Contact us at supportflytex@gmail.com for assistance with your refund request. We respond within 24-48 business hours.